Pick up day

1. Print customer invoices

After your auction closes, the customer invoices will be available to print. Watch the video included on your “Start Up Guide” email for how to do so.

2. Look for invoices marked “Not Paid”

Occasionally a customer will need to update their payment method. If so, simply give them a call and kindly ask them to do so. You will be able to login to your seller account to check if their payment went through.

3. Look for big spenders.

Any customer who spent $500 or more will have to provide photo ID upon picking up. Watch the video included in your “Start Up Guide” email for the large purchase order confirmation process.

4. Prepare items

Try to move all items to the main floor as close to the exit as possible for a quick pick up process. Some customers will bid on multiple items from your auction. It helps to try to put their items near each other to avoid going back and forth looking for them while customers are waiting.

5. Call for back up

If you sold any large or heavy items such as furniture, give the winning bidder a call to remind them to bring the proper help to remove these items.