You MUST have all customers sign their invoice upon picking up AND return the invoices to us in order to be paid for your sale. After the bidding closes, the customer invoices will be available to print. Follow the steps in the Welcome Guide video to locate and print. After your pick up is complete, you can deliver the invoices to our office or mail them to us. Our address is 1865 New Highway Unit D Farmingdale NY 11735.

Pick up day

1. Print customer invoices

After your auction closes, the customer invoices will be available to print. Watch the video included on your “Start Up Guide” email for how to do so.

2. Look for invoices marked “Not Paid”

Occasionally a customer will need to update their payment method. If so, simply give them a call and kindly ask them to do so. You will be able to login to your seller account to check if their payment went through.

3. Look for big spenders.

Any customer who spent $500 or more will have to provide photo ID upon picking up. Watch the video included in your “Start Up Guide” email for the large purchase order confirmation process.

4. Prepare items

Try to move all items to the main floor as close to the exit as possible for a quick pick up process. Some customers will bid on multiple items from your auction. It helps to try to put their items near each other to avoid going back and forth looking for them while customers are waiting.

5. Call for back up

If you sold any large or heavy items such as furniture, give the winning bidder a call to remind them to bring the proper help to remove these items.

Description Tips

1. Dimensions

The dimensions must be recorded for every lot. Use inches in a Length x Width x Height format. The Length is the side longer than the Width. Width and Depth are interchangeable. See the following examples for common items:

Some items require extra measurements (ex: sectional sofas, bicycles, light fixtures) so be sure to check the item library for how to measure different types of items.

Additionally for large items, you can take a photo of someone holding the item or standing next to it to show the scale

  

Instead of recording measurements for bulk lots, you can include a photo of a tape measure laying across all pieces.

2. Manufacturer/brand names

Be sure to check each item for manufacturer labels/signatures/markings on, inside or underneath items. Put these names in the title of the lot to help identify the item you are selling. This can increase the perceived value of the lot tremendously.

 

 

3. Materials

Bidders don’t have a chance to inspect items in person, so they are relying on your description to be accurate. Always do your best to mention what material the item is made of in the title or description. (Example: wood, metal, stone, plaster, etc.) Click HERE to view our material guide for tips on differentiating each type.

 

4. Identification (Original, Authentic, Reproduction, Antique, Vintage, etc.)

Artwork, handbags and antique/vintage furniture are just some of the categories that can differ tremendously in value depending on whether they are original or reproductions.

Selling counterfeit items such as handbags, clothing or jewelry is not allowed and illegal. When we do list authentic versions of these items, be sure to include a photo of the serial numbers

For furniture, just because something is or appears to be old doesn’t automatically make it an antique or vintage collectible.

Antiques are at least 100 years old

Vintage has more of an open meaning and is usually at least 30 years old.

Click HERE for our Artwork Identification guide

Click HERE for our Furniture Identification guide

Click HERE for our Rug Identification guide

5. Condition reports

Never try to hide defects or issues with items. It is expected that pre-owned items aren’t going to be in excellent condition. But you still have to do your best to point out any notable imperfections. Functionality is also part of the condition of an item. For example: electronics, machines, lamps,

When listing furniture, check for scratches and damage to the surface. Also glue marks from past repairs.

 

For fabric items, check for any rips/tears and stains.

 

Look for chips or cracks on fragile items. Also glue marks from past repairs.

 

When selling electronics, test them to make sure they at least power on. Note “tested and working” in the description.

6. Selling multiple items in one lot

Some items make more sense to list as a set or collection. When doing so, make sure the first photo in the lot is showing all pieces together. Someone may scroll past your set of dining chairs if they only see 1 chair.

 

 

Note that there are multiple items in the title as well. For example, “Set of 12 wine glasses” “Pair of armchairs” “Collection of trinket boxes” “Assortment of tools”.

 

Photography Tips

1. Fill the frame. Move closer to the item to minimize any dead space. Try to get eye level with the item you are taking a photo of.

2. The more the merrier! Try to take at least 4 photos of each item. Following our Guidelines page will help. Always try to show the entire lot, a second angle of the lot, any manufacturer’s labels, and close ups of any noticeable defects/damage to the item.

3. Let there be light! Take photos in a well-lit environment.

4. Clean your room! You want to showcase the lot itself. Remove any potential distractions such as items on the floor or table tops.

5. Measure up. Hold a ruler or tape measure next to smaller items to display their size. You can hold a coin next to jewelry pieces. For larger pieces, take a photo of someone holding the item or standing next to it for the bidder to understand the true scale.